Customer Product Delivery Guide
Your satisfaction with our products is our priority at Hyggeful. To ensure a smooth experience upon product delivery, please adhere to the following guidelines:
Thorough Inspection: Upon receipt of your package, kindly inspect all items to confirm their completeness and ensure they arrive without any damages.
Reporting Defects or Missing Parts: If you identify any defects or missing components, please promptly contact our Customer Service Team within 30 days from the delivery date. This ensures eligibility for complimentary return shipping and replacement.
Preservation of Product Packaging: We recommend retaining all product packaging until the conclusion of the trial period. This aids in facilitating any potential return requests.
Note: For any concerns regarding delayed deliveries beyond the estimated timeframe, please get in touch with our customer service team promptly. Claims made after 30 days from the delivery period will not be considered valid.
Note: Kindly note that the warranty coverage exclusively applies to products purchased directly from Hyggeful.
These guidelines are designed to streamline your experience and ensure efficient support should any issues arise. If you require further assistance or have additional queries, our Customer Service Team is always ready to assist you.
All Hyggeful Office Chairs are backed by our standard 2-year warranty, ensuring your peace of mind and satisfaction with your purchase.
Our warranty covers all mechanical components integral to your chair's functionality, encompassing:
Gas Lift Cylinder: The component enabling seamless height adjustment.
Tilt-Lock Mechanism: Facilitating controlled tilting of the chair's backrest.
Recliner Function: Enabling rotation of the backrest for added comfort.
4D Armrest: Offering versatile multi-directional adjustments for enhanced arm support.
Within 30 Days: If any issues arise within 30 days of delivery, we offer a hassle-free replacement along with complimentary shipping.
After 30 Days: For issues reported after the initial 30-day period, we provide the necessary part free of charge. However, shipping costs will be the customer's responsibility.
Replacement Instructions and Support:
For detailed instructions on replacing specific parts, refer to our comprehensive replacement information form. Alternatively, our dedicated team is available to provide guidance and assistance.
Exclusions from Warranty Coverage:
Please note that our warranty does not extend to general wear and tear, encompassing damages that may occur naturally over time due to various factors. These include:
- Leather or Mesh Aging: Wrinkling or cracking due to prolonged exposure to sunlight or the use of certain cleaning chemicals.
Our goal is to ensure your continued satisfaction with Hyggeful products. If you have any queries or require further assistance regarding our warranty terms, please don't hesitate to contact our team.
At Hyggeful, we stand by the quality and craftsmanship of our products, offering a warranty against defects and malfunctions to ensure your satisfaction with every purchase.
Warranty Commencement: The Hyggeful warranty comes into effect from the date the product is delivered to the customer.
Valid for Original Purchaser: Our warranty is applicable solely to the original purchaser of the product and is non-transferable.
Honest Assessment and Resolution: Should you encounter any issues covered by our warranty, our commitment is to provide an honest assessment. We'll diagnose the issue and, if needed, repair or replace any part at no charge, aiming to rectify defects related to materials or workmanship.
Defining Defects: Defects refer to mechanical problems that impede the product's intended functionality as designed for customer use.
If a manufacturer error is determined as the cause of the failure, we will proceed with repairing or replacing the faulty part, maintaining our commitment to your satisfaction.
However, please note that misuse or abuse of the product will render the warranty claim invalid. The following instances are not covered under warranty:
Normal Wear and Tear: As products age, normal wear and tear are expected and not covered by the warranty.
Improper Assembly or Disassembly: Any damage resulting from improper assembly or disassembly is not covered.
Post-Purchase Modifications: Damages arising from product modifications made after purchase are not included in the warranty.
Intentional Damage, Misuse, or Negligence: Any damage caused by intentional harm, accidents, misuse, or negligence is not covered.
Unauthorized Repairs: Repairs performed by individuals not affiliated with or authorized by Hyggeful void the warranty.
In cases where the warranty claim falls under the exceptions listed above, expenses related to labor, assembly, replacements, and return shipping will be the responsibility of the customer.
Our aim is to ensure your complete satisfaction with Hyggeful products, and our warranty policy reflects our commitment to quality, integrity, and exceptional customer service.